Cancellation Policy
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to us on [email protected] (Monday to Saturday, 8 AM to 10 PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
In case of cancellation before shipment, SpareRobo as E Decor will process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards, UPI or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional times for the amount to reflect in your account.
- For Cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on WhatsApp or Email. It will take an additional 2-3 business days times for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through SpareRobo coupons, which can be used during future purchases.
Indian Orders:
SpareRobo OR E Decor offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Follow one of the following steps:
- Contact us through email at [email protected]
- Via Contact Us Page
- Via Email Or WhatsApp within 7 business days of receiving the order.
- Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement or Exchange may not be available, we will refund you the full amount.
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item.